Terms & Conditions
Booking, cancellation, deposit, offer and prepaid pack terms
Last updated: 4 May 2026
These terms apply to all bookings made with TT Chiropractic & Remedial Massage ("TT Chiro RM", "we", "us"), whether booked online, by phone, or in person. By booking an appointment you agree to these terms. They sit alongside our Privacy Policy (ttchirorm.com.au/privacy). Specific offer and pack terms are set out below and apply in addition to the general terms.
1. Booking, Cancellation & Deposit Terms
These terms apply to every patient and every booking.
Deposits
-
A $50 deposit is required to secure all new patient appointments. The deposit is paid at the time of booking and is applied toward the cost of your appointment.
-
Your appointment is not confirmed until the deposit is received.
Cancellations & rescheduling
3. We operate a 24-hour cancellation policy.
4. If you cancel or reschedule with 24 hours' notice or more, your deposit is credited to a future booking, or refunded to you on request. Refunds are processed back to the original payment method where possible. If a bank transfer is required we'll ask for your account details, as we don't store them.
5. If you cancel or reschedule with less than 24 hours' notice, or do not attend your appointment ("no-show"), your deposit is forfeited. This covers the cost of the reserved time we were unable to fill.
Payment
6. The balance of your appointment fee is payable at the time of your appointment.
7. Fees are subject to change. The current fee applies at the time of booking.
8. Where you provide card details to secure a booking, they are stored securely by our payment provider, HaltH, and not by TT Chiro RM. HaltH is PCI DSS compliant and we do not have access to your full card number.
9. By providing a card, you authorise us to charge it for appointment fees, deposits, and any cancellation or no-show fee payable under these terms. We'll tell you before any charge is made outside the normal fee for your appointment.
Private health funds
10. Where you claim a private health fund rebate, the claim is processed against the fee actually paid for that appointment, including appointments paid for using a prepaid pack.
11. Rebate amounts are set by your fund, not by us. Any rebate is a matter between you and your fund.
Your responsibilities
12. You agree to provide accurate and complete health information so we can care for you safely.
13. Treatment is provided only after a full explanation and your informed consent.
2. Prepaid Service Packs
These terms apply to all prepaid service packs ("packs") purchased from TT Chiro RM, whether bought online, by phone, or in person. They apply in addition to the general Booking, Cancellation & Deposit Terms above. You must be 18 or older to purchase a pack.
What's included
13. Each pack covers a set number of sessions of a specific service, as described at the time of purchase (for example, Chiropractic Standard sessions, or Remedial Massage 60-minute sessions).
14. Sessions are for the stated service only. They can't be exchanged for a different service, cash, or another offer (including our new patient offers), unless we agree otherwise in writing.
15. Chiropractic packs can be used for chiropractic sessions only, and remedial massage packs for remedial massage sessions only.
Current pack types & limits
16. 5-session packs: available for chiropractic care and for remedial massage. Valid for 12 months from the date of purchase.
17. 10-session packs: available for chiropractic care and for remedial massage. Valid for 12 months from the date of purchase.
18. 15-session packs: offered occasionally as part of specific campaigns and not available for ongoing purchase. Valid for 18 months from the date of purchase.
Pricing
19. The price of each pack is shown at the time of purchase and is payable in full upfront.
20. Once you've purchased a pack, the sessions are yours at the price you paid for the full validity period, regardless of any later change to our standard fees.
Booking & using your pack
21. Bookings are subject to availability.
22. The general Booking, Cancellation & Deposit Terms apply to appointments booked using a pack. If you cancel or reschedule with less than 24 hours' notice, or do not attend, that session is treated as used and deducted from your pack.
23. Packs are not tied to a particular practitioner. If the practitioner you usually see is unavailable, your remaining sessions can be used with another practitioner providing the same service.
Validity & expiry
24. Sessions must be used within the validity period for your pack (12 or 18 months from the date of purchase).
25. Unused sessions expire at the end of the validity period and are not redeemable or refundable after that date, except where required by law.
Transfers
26. Packs are transferable. To transfer a pack to another person, contact us so we can update our records. The remaining sessions, validity period and these terms carry across to the new holder.
Refunds
27. Packs are non-refundable for change of mind.
28. Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law, including the consumer guarantees. If we are unable to provide the services you have paid for, you may be entitled to a remedy, which may include a refund of your unused sessions.
Changes
29. We may update these pack terms from time to time. Any changes will not affect packs you have already purchased.
If you have any questions about your pack, contact us at reception@ttchirorm.com.au or 0403 579 729.
3. New Patient Offers
The following offers are available to new patients only and are subject to both these offer terms and the general Booking, Cancellation & Deposit Terms above. "New patient" means someone who has never attended TT Chiro RM, or has not attended within the last 2 years. You must be 18 or older to claim an offer.
New Patient Chiropractic Offer
30. What's included: a comprehensive initial consultation, a posture and mobility assessment, and a chiropractic treatment targeting your specific concern. Any additional services are discussed and charged separately, with your consent.
31. Price & payment: the total offer price is shown at the time of booking. A $50 deposit is paid then to secure your appointment, and the balance is payable at your appointment.
32. Eligibility: new patients only (as defined above), 18 or older. Limit one per patient.
33. How to claim: the offer must be selected at the time of booking through the offer link or by telling our team when you book. It cannot be applied retrospectively to an existing, full-price or completed booking.
34. Conditions: not transferable, and cannot be combined with any other offer or discount.
35. Validity: available on an ongoing basis while the offer is active. We may withdraw or change the offer at any time. Appointments are subject to availability, so we recommend booking early.
New Patient Remedial Massage Offer
36. What's included: a 60-minute remedial massage session, including an initial assessment and treatment targeting your specific concern. Any additional services are discussed and charged separately, with your consent.
37. Price & payment: the total offer price is shown at the time of booking. A $50 deposit is paid then to secure your appointment, and the balance is payable at your appointment.
38. Eligibility: new patients only (as defined above), 18 or older. Limit one per patient.
39. How to claim: the offer must be selected at the time of booking through the offer link or by telling our team when you book. It cannot be applied retrospectively to an existing, full-price or completed booking.
40. Conditions: not transferable, and cannot be combined with any other offer or discount.
41. Validity: available on an ongoing basis while the offer is active. We may withdraw or change the offer at any time. Appointments are subject to availability, so we recommend booking early.
4. Care, Results & Regulatory
42. Results vary from person to person. We make no guarantee of any specific outcome. An offer provides an assessment and treatment as described, and ongoing care may be recommended based on your individual needs.
43. All care is provided in accordance with AHPRA and NSW health regulations.
44. Our advertising complies with AHPRA advertising guidelines. We don't use testimonials or make claims about guaranteed health outcomes.